Privacy Policy

Effective Date: October 2, 2026

Last Updated: October 2, 2026

Welcome to MakePrettyHTX.com website. We believe privacy is a fundamental right. Operating and doing business as Make Pretty HTX ("Company," "we," "us," or "our"), is committed to safeguarding your personal data and ensuring complete transparency regarding how your information is handled.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://makeprettyhtx.com (the "Site"), request curb address painting or property aesthetic services, or interact with our mobile messaging programs.

1. Mobile messaging privacy

We do not sell or share your mobile number or SMS consent for marketing or promotional use. We use your phone number and consent records to manage your requested customer care and scheduling communications. Google Workspace processes these records for storage and business operations. When messaging is activated, Telnyx and telecommunications providers process the information needed to deliver messages. These service providers do not receive permission from us to use your SMS consent for unrelated marketing.

2. Information We Collect

We collect the minimum necessary information to provide you with responsive, zero-friction service:

Contact Information: First and last name, mobile phone number, and email address submitted via our web forms or direct SMS/call inquiries.

Service Address & Curb Details: Physical street address, curb digits, and design/stencil preferences required to schedule and dispatch our painting crew in the Champions, Klein, and Greater Houston areas.

Property Media & Images: Photos of your curb or property sent to us via text (MMS) or web upload to assess curb condition or generate design mockups.

Technical & Usage Data: Standard web analytics (IP address, browser type, device information) collected automatically through cookies to optimize site performance and prevent automated form spam.

3. How We Use Your Information

We use your data solely to execute requested services and provide prompt customer support, specifically to:

Schedule and dispatch curb painting routes within your neighborhood.

Generate digital visual mockups or design previews of your curb numbers.

Record your optional SMS preference for customer care and scheduling coordination, specifically acknowledgments of saved requests and booking links. The current website consent step records your preference only and does not send a text.

Respond promptly to customer support requests via phone.

4. SMS / Mobile Text Messaging Disclosures

Entering your phone number or submitting a service request does not by itself give consent to receive SMS messages. After your request is saved, you may separately choose to receive customer care and scheduling coordination text messages from Make It Pretty Home and Lawn Care (MAKE PRETTY HTX), including acknowledgments of your saved request and booking links. This choice is optional and is not a condition of purchase or booking. It does not authorize promotional texts.

Message frequency varies. Msg & data rates may apply. When receiving texts, reply STOP to opt out or HELP for help. To withdraw your preference or request help now, call 713-489-9442. We also honor clear withdrawal requests expressed in ordinary language. Withdrawing SMS consent does not cancel a service request or booking.

The current website consent step records your preference only and does not send a text. We do not promise an automated confirmation of a preference change through this website step.

Carrier Liability: Carriers (including AT&T, T-Mobile, Verizon, and regional carriers) are not liable for delayed or undelivered messages.

5. Third-Party Service Providers

We do not sell your personal data. We use service providers to process the information needed for business operations. Your mobile number and SMS consent are not sold or shared for marketing or promotional use.

Google Workspace processes service requests and consent records for storage and business operations, including Google Sheets and Calendar.

Payment Processing: Secure payment gateways (e.g., Stripe, Square, PayPal, Venmo, Cash App) for processing transactions. We never store or handle full credit card numbers on our servers.

When messaging is activated, Telnyx and telecommunications providers process the information needed to deliver customer care and scheduling messages.

These service providers do not receive permission from us to use SMS consent for unrelated marketing.

6. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures—utilizing Google’s enterprise-grade infrastructure—to protect your personal information from unauthorized access, loss, alteration, or disclosure. We retain your service data only as long as necessary to fulfill completed orders, manage warranty touch-ups, and satisfy tax/accounting obligations.

We retain records of SMS consent and withdrawal to document your preferences and prevent messages you have declined. Records include your phone number, the time and method of your choice, and the disclosure version presented. Access is restricted to those who need it for these purposes. Consent and withdrawal records do not automatically expire or disappear when a service request closes.

Contact us about your records; any deletion request is reviewed against our need to honor withdrawals and applicable obligations.

You can withdraw your SMS preference or request help by calling 713-489-9442. When receiving texts, reply STOP to opt out or HELP for help. We also honor clear withdrawal requests expressed in ordinary language. Withdrawing SMS consent does not cancel a service request or booking.

7. Children's Privacy

Our Site and services are directed strictly to homeowners and adults. We do not knowingly collect personal information from children under the age of 13.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Trade Name / Doing Business As: Make Pretty HTX

Service Location: Houston, Texas (Champions / Klein)

Phone / Text Support: 713-489-9442

Website: https://makeprettyhtx.com

Direct Policy URL: https://makeprettyhtx.com/home/privacy